LEVIA Refund Policy

At LEVIA, we want you to feel confident in your purchase. Because all of our products (challenges, guides, programs, and digital resources) are delivered digitally, this policy is designed specifically for digital goods.

14-Day Money-Back Guarantee

You have 14 days from the date of purchase to request a refund, no complicated conditions required.

To be eligible for a refund:

• Your request must be submitted within 14 days of the original purchase date.
• You must provide your order number or proof of purchase.

To request a refund, simply contact us at support@levia.com.co with your order details. We aim to respond within 1–2 business days.

How Refunds Work

Once your refund request is received, we'll review it and confirm approval by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may take a few additional days to post the refund to your account.

Because our products are digital, there is no item to return or ship back — refunds are processed entirely online.

Access After a Refund

Once a refund is issued, access to the purchased digital product (downloads, program materials, or challenge content) will be deactivated.

Non-Refundable Situations

We're unable to offer refunds in the following cases:

• The 14-day window has passed.
• The request is for a product purchased as a gift card.
• Evidence of misuse, such as sharing or redistributing the digital product, is found.

If you experience a technical issue accessing your product (broken download link, file error, etc.), please contact us first — most access issues can be resolved quickly and don't require a refund at all.

Order Issues or Errors

If you received the wrong product, encounter an error at checkout, or experience any issue with your order, contact us at support@levia.com.co right away so we can make it right.

Questions

For any questions about this policy or your order, reach out anytime at support@levia.com.co.